Support Policy
Support channels, email follow-up, and response targets.
WitnessOps support runs through the support mailbox and the public support form. The public form routes to email follow-up through the support mailbox; it does not write an admin queue entry.
Support channels
- Public support form: /support
- Support mailbox: support@witnessops.com
Use support for product questions, verification help, access issues, and policy-gate questions that are not security incidents.
Response target
General support aims for a first response within 1 business day. This is the current public target, not a 24/7 guarantee.
Security issues
Report vulnerabilities through responsible disclosure at security@witnessops.com. The broader disclosure policy lives at Security. Security reports do not go through the normal support channel.
Limits
WitnessOps does not promise 24/7 live support, instant resolution, or emergency incident response through the support mailbox.
Need a security workflow packaged?
Support is for product help, access issues, and verifier questions. If you want WitnessOps to inspect one real GitHub, Codex, AI-agent, access, offsec, or remediation workflow, use Package one security workflow.
Related
Prefer direct email?
You can email the support mailbox directly. The form on this page also routes to email rather than the admin queue.
support@witnessops.com